Saturday, May 11, 2019
Management and Leadership Paper on Starbucks Case Study
Management and Leadership Paper on Starbucks - Case Study moralOrganizational culture base be defined as personality of the short letter organization which can further be broken down into its values, assumptions, norms, and tangible sign of behavior of its members. At Starbucks two of the just about prominent values are corporate social responsibility and its treatment of employees as strategic partner. The shaping of organizational culture as will be presented later is linked to the companys ability of utilize the cardinal management functions in order to lead the organization.Management is often confused with leadership. There are quartet basic management functions namely planning, organizing, leading, and controlling. Thus, it should be note that management includes leadership since managers have to deal with persons who are lower in rank. In the case of Starbucks, its organizational culture is established through its managers who performed all these functions efficient ly.In term of planning, the company ensures that it undertakes strategic plans before starting its operation and modifying in response to the trends and developments in its away environment. The success of Starbucks can be largely attributed to its high regard to its employees which it treats as partner. Recognizing that it is its baristas who deal with the customers, it planned to find its human resources to its goal of profitability and provision of excellent service. Through the four functions of management, this plan has been put in place. The specialty coffee retailer is now recognized as one of the best places to work for because of its organizational structure, the relationship between its employees, its unique values, and its employment of modern human resource management techniques. It should be noted that the business organization efficiently uses its human resource in order to enhance its image and maximise its profitability. In its business operation, it is irrefutab le that the company has strategically aligned its workforce in order to fulfill its particular proposition goals and objectives. This includes designing an organizational structure which highlights the revolution in human resource management. In terms of organizing, it can be seen the Starbucks has taken effort in order for its employees to know their role in the business organization. The specialty coffee retailer makes a barista knowledgeable about his or her day to day activities inner(a) of the store premises. Starbucks organize its workforce by giving them instructions on what to do on specific situations. However, the company allows for the discretion of the staff which are in-charge of the companys operation. The function of leading can be seen through the companys organizational structure. Leading has always been a task which is not considered lightly at Starbucks. However, leading has not been a rigid function of the manager because most of the baristas are empowered. The companys rationale in empowering its people is to enable them to award the best service that they could for the customers. Thus, the primary governing body at Starbucks is comprised of the Office of the Chairman and the Board of Directors which receives full-blooded input from other senior level executives including senior vice president of
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